Privacy Policy
Last Updated: 3 Feb 2026
Crearo (“we”, “our”, “us”) values your privacy and is committed to protecting the personal information of creators, brands, and visitors who use our platform. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use Crearo’s website, app, and related services (collectively, the “Platform”).
By using Crearo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to operate Crearo effectively and deliver a better experience.
a. Information You Provide Directly
When you sign up or use the Platform, we may collect:
- Name
- Email address
- Phone number
- Username and profile details
- Brand or creator-related information
- Payment and billing details (processed via third-party payment gateways)
- Any content, files, or messages you upload or share
b. Automatically Collected Information
When you use Crearo, we may automatically collect:
- IP address
- Device type, browser type, and operating system
- Log data, usage patterns, and interaction data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Enable creator–brand collaborations
- Facilitate payments and transactions
- Communicate with you regarding updates, support, or service-related notices
- Improve, personalize, and optimize the Platform
- Prevent fraud, misuse, or illegal activity
- Comply with legal and regulatory requirements
We do not sell your personal data.
3. Sharing of Information
We may share your information only in the following situations:
- With other users (e.g., creator profiles visible to brands, and vice versa)
- With trusted service providers (payment processors, hosting providers, analytics tools)
- For legal reasons, if required by law, court order, or government request
- During business transfers, such as mergers, acquisitions, or asset sales
All third parties are required to protect your information and use it only for authorized purposes.
4. Cookies and Tracking Technologies
Crearo uses cookies and similar technologies to:
- Maintain user sessions
- Understand user behavior
- Improve functionality and performance
You can control cookies through your browser settings. Disabling cookies may affect some features of the Platform.
5. Data Security
We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
However, no digital platform is 100% secure. You use Crearo at your own risk.
6. Data Retention
We retain your personal information only as long as:
- Your account is active, or
- Required to provide services, comply with legal obligations, or resolve disputes
You may request deletion of your account and associated data, subject to legal or regulatory requirements.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent for certain data processing
You can exercise these rights by contacting us at the email provided below.
8. Third-Party Links
Crearo may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies independently.
9. Children’s Privacy
Crearo is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of Crearo after changes means you accept the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at: